Privacy Policy

American LED Signage ("we," "us," "our") respects your privacy. This Privacy Policy explains what personal information we collect when you visit americanledsignage.com or interact with our business, how we use that information, who we share it with, and what choices you have regarding your data.

This policy applies to information we collect through our website, by phone, by email, and through our quote-request form. By using our website or contacting us, you consent to the practices described below.

1. Information we collect

We collect personal information in three ways: directly from you when you contact us, automatically when you visit our website, and from third-party services that help us operate the business.

Information you provide directly

When you submit a quote request through our contact form, call our phone number, or email us, you may provide:

• Your name
• Your email address
• Your phone number
• Your business name and location
• Project details (sign type, size, location, photos of your existing facade, brand standards documents)
• Any other information you choose to share in your message

Information collected automatically

When you visit our website, our hosting service automatically logs certain technical information including:

• Your IP address
• The type of browser and device you are using
• Pages you view and the time spent on each
• The website that referred you to ours (if any)
• Approximate geographic location based on your IP address

Information from cookies

Our website uses cookies and similar technologies to function properly and to understand how visitors use the site. Cookies are small text files stored on your device. See Section 5 for details on the specific cookies we use and how to control them.

2. How we use your information

We use the information you provide and the information we collect for these purposes:

• To respond to your quote request: Provide pricing estimates, design concepts, scheduling, and contract terms for the sign project you are inquiring about.
• To deliver services: Communicate with you throughout the project, schedule site surveys, coordinate permits, and manage installation logistics.
• To improve our website: Understand how visitors use the site so we can make it more useful.
• To comply with legal obligations: Maintain records required by tax, accounting, contract, and regulatory law.
• To protect our business: Detect, prevent, and respond to fraud, security incidents, or misuse.

We do not use your information for the following purposes:

• We do not sell your personal information to third parties.
• We do not share your information with marketing partners or data brokers.
• We do not send unsolicited marketing emails. If you submit a quote request, we may follow up about your project, but we do not add you to bulk marketing lists.

3. Who we share information with

We share your information only with parties that help us operate our business and only to the extent necessary. These include:

Service providers

We work with the following types of service providers who may receive your information:

• Formspree — processes our quote-request form submissions. Form data passes through Formspree's servers before reaching us. See their privacy policy.
• Our hosting provider — stores our website files and processes web traffic, which includes server-log information about visitors.
• Email and phone service providers — transmit communications between you and us.
• Project subcontractors — engineers, permit expediters, fabricators, and installation crews receive only the project-specific information needed to perform their work (e.g., site address, sign specifications, building photos). They do not receive your contact information unless you explicitly ask us to put them in touch with you.

Legal and safety

We may disclose information when required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, the safety of any person, or to investigate fraud or violations of our terms.

Business transfers

If we sell our business or merge with another company, customer information may be transferred as part of that transaction. You will be notified of any change of ownership of your data.

4. How long we keep your information

We keep personal information only as long as needed for the purposes described in this policy:

• Quote requests that do not become projects: Retained for up to 24 months in case you return to us or have follow-up questions, after which we delete or anonymize them.
• Project records (active and completed customers): Retained for the duration of the project plus 7 years for tax, accounting, warranty, and contract obligations.
• Website server logs: Retained for up to 90 days for security and troubleshooting purposes.
• Records subject to legal hold: Retained as long as required by law.

You may request earlier deletion of your information by contacting us using the methods at the bottom of this policy. We will honor deletion requests unless we are legally required to retain the information.

5. Cookies and tracking technologies

Our website uses cookies to function properly and to help us understand how visitors interact with our content. We use these categories of cookies:

• Essential cookies — required for the website to function. These cannot be disabled.
• Functional cookies — remember your preferences (such as language or display settings).
• Analytics cookies — help us understand which pages are most useful so we can improve the site.

You can control cookies through your web browser settings. Most browsers allow you to block cookies, delete cookies, or notify you when cookies are being set. Disabling cookies may affect site functionality. For instructions specific to your browser, search "manage cookies in [your browser name]."

We do not currently use behavioral advertising cookies or share data with advertising networks.

6. Your privacy rights

Depending on where you live, you may have specific rights regarding your personal information. These rights generally include:

• The right to know what personal information we have collected about you.
• The right to access a copy of that information.
• The right to correct inaccurate information we hold about you.
• The right to delete your information, subject to legal retention requirements.
• The right to opt out of any sale or sharing of personal information for advertising purposes. (We do not sell or share personal information for advertising purposes.)
• The right to non-discrimination for exercising these rights — we will not refuse service, charge different prices, or provide different service levels based on your exercise of privacy rights.

California residents (CCPA/CPRA)

California residents have specific rights under the California Consumer Privacy Act and California Privacy Rights Act, including all rights listed above. To exercise your California privacy rights, contact us using the methods at the bottom of this policy.

Other US states

Residents of Texas, Virginia, Colorado, Connecticut, Utah, and other states with consumer privacy laws have similar rights. We honor verified requests from residents of any US state with applicable privacy laws.

How to make a request

To exercise any of these rights, contact us at the email or phone number at the bottom of this policy. We will verify your identity (typically by confirming information you have previously provided to us) before responding. We aim to respond within 30 days of receiving a verified request.

7. Data security

We use industry-standard security measures to protect personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• HTTPS encryption for all website traffic
• Secure form processing through Formspree
• Access controls limiting which staff and contractors can view customer information
• Regular security updates to our website software
• Physical security at our office locations

No method of transmitting or storing information is 100 percent secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security. If we become aware of a data breach affecting your information, we will notify you as required by applicable law.

8. Children's privacy

Our services are intended for commercial customers and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly. Parents or guardians who believe their child has provided us information may contact us to request deletion.

9. Third-party links

Our website may contain links to third-party websites, including our partner network of related lighting and signage businesses. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policy of any third-party site you visit.

10. International visitors

Our website is operated from the United States and intended primarily for US visitors. If you access our website from outside the United States, your information will be transferred to, processed in, and stored in the United States. By using our website, you consent to this transfer.

If you are a resident of the European Union, United Kingdom, or other regions with comprehensive privacy laws, additional rights may apply to you under those laws. Contact us for information specific to your jurisdiction.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our business, or applicable law. When we make changes, we will update the "Last Updated" date at the top of this policy. Material changes will be highlighted on our homepage or communicated to active customers directly.

We encourage you to review this policy periodically. Your continued use of our website after changes take effect constitutes acceptance of the revised policy.

12. Contact us

If you have questions about this policy, want to exercise your privacy rights, or want to report a concern, contact us using any of the methods below.

This Privacy Policy is provided for informational purposes and does not constitute legal advice. American LED Signage reserves the right to update this policy at any time.